MASS continuous to provide service even if their call falls beyond office hours. We have a support team of Well Trained Engineers and Technicians, equipped with state-of-the-art test and measuring tools, who are always on standby and ready to Answer your call and respond to your service needs anytime of the day, seven days a week. We also have adequate stocks of spare parts, industrial gases and basic materials used for preventive, predictive or corrective maintenance. The goal of MASS is to provide our customers with top service quality to assure that our clients perform what they do at their best condition to help them achieve their business goals successfully.

MASS provides preventive maintenance program to ensure an accurate and properly working equipment, operating parameters are measured and recorded according to the manufacturer's specifications. Monitors any abnormal temperature without equipment shutdown for optimum equipment performance. Includes cleaning of condenser and evaporator, coils de-clogging of drain line, cleaning of air filters, checking of electrical reliability, inspection of all moving parts, measurement of current drawn & operating pressures and visual inspection of the unit. After the PM activity, a comprehensive service report is submitted to the customers.

MASS service matter experts are highly skilled and well trained service engineers describe the underlying causes of equipment failure and will provide instant action to put your equipment back to normal operation. This includes leak testing, repair and recharging of Freon gas. Checking of other parts will be made so that we can recommend if other parts are for replacement before equipment failure occurs.

Upon start-up of equipment, MASS provides proper orientation on the basic operation and troubleshooting procedures is conducted to further enhance customer's familiarity with the equipment. User's orientation includes:

• Unit start-up and shutdown procedures.
• Familiarization of controls and basic function of the unit.
• Alarms interpretations.
• Basic troubleshooting procedures.

This will help the product user to be more familiar with the product. MASS willingly shares time, knowledge skills and expertise in order to serve its highly valued customers.